TripHoppa Carpooling App - Data Privacy Policy
At TripHoppa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our TripHoppa carpooling app. This policy applies to all users, including both passengers and drivers. To access specific services provided by the Platform, you are required to create an account and become a Member.
1. Information We Collect
We collect personal information that helps us provide a safe and efficient carpooling service. The types of information we may collect include:
Account Information: When you create an account, we collect details like your first and last name, email address, phone number, address, and password.
Personal Details:
Passengers: A valid government-issued ID (such as a passport or national ID card) to prove identity.
Drivers:
Driver’s License: Proof of a valid driver’s license to verify you are legally allowed to drive.
Vehicle Information: Details about the vehicle, such as the make, model, year, and registration number.
Insurance: Proof of valid insurance of the vehicle.
Identity Verification Photos: Such as passports (which may contain identification photos, date of birth, and gender).
Location Data: Your real-time location when using the app for ride-matching (to detect your current location and match you with drivers and passengers nearby for pickup).
Ride Preferences: Pickup and drop-off locations, carpooling schedule (times and days), and other preferences related to rides (e.g., a quiet ride).
Usage Data: Information on how you use the app, including app interaction data, device information, and IP address.
Payment Information: The authorized means of payment are as follows: (e.g. mobile money, M-Pesa, PayPal, or card details).
2. How We Use Your Information
We use the information we collect for the following purposes:
To match you with suitable carpooling partners based on your location and ride preferences.
To ensure the safety of users through identity verification and ride tracking.
To communicate with you about ride status, updates, or important notifications.
To process payments and manage any refunds.
To improve our services and customize your app experience.
To comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
Carpooling Partners: Other users (passengers and drivers) you are matched with for a ride, including your name, phone number, and location for coordination purposes.
Service Providers: Trusted third-party partners that help us operate the app, such as payment processors and cloud storage providers.
Legal Authorities: If required by law, we may share your information with legal or regulatory authorities to comply with legal obligations or respond to valid legal requests.
4. Your Data Rights
As a user of TripHoppa, you have the following rights:
Access: You can request access to the personal data we hold about you.
Correction: You can update or correct any inaccurate information.
Data Deletion: You can delete your personal data at any time without cost or reason if you feel your information is incomplete or misleading. Please refer to the steps under “Data Retention” on how to delete your data.
Data Portability: You can request a copy of your data in a portable format.
Withdraw Consent: You can withdraw your consent to data processing at any time.
To exercise your rights, please fill out the appropriate form in the app.
5. Data Security
We take data security seriously and use industry-standard measures to protect your information. This includes encryption, secure servers, and access control mechanisms. While we do our best to safeguard your data, no system is completely secure, and we cannot guarantee the security of your information.
6. Data Retention
We retain your data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we securely delete it.
Please follow these steps to close your TripHoppa account and delete all associated data through the TripHoppa app:
Download or open the TripHoppa app.
Sign in to your account.
Select the "Profile" bottom navigation tab in the bottom right corner, then select the "Account" tab at the top.
Click on "Close Account," then confirm by clicking "Delete account."
In case you need additional help or have a specific request, fill out the appropriate form or contact us. Our support team will contact you to verify your identity before fulfilling your request.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified via email or through the app if significant changes are made. Please review the policy periodically to stay informed.
8. How to Contact Us
If you have any questions about this Privacy Policy or requests regarding your personal data, please contact us at:
Email: support@triphoppa.com
Phone: Canada: +1 705 905 5360
Address: Ontario, Canada
Website: www.triphoppa.com
Our contact details are also available in the app under the Help & Support section.
TripHoppa Carpooling App - Data Privacy Policy
At TripHoppa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our TripHoppa carpooling app. This policy applies to all users, including both passengers and drivers. To access specific services provided by the Platform, you are required to create an account and become a Member.
1. Information We Collect
We collect personal information that helps us provide a safe and efficient carpooling service. The types of information we may collect include:
Account Information: When you create an account, we collect details like your first and last name, email address, phone number, address, and password.
Personal Details:
Passengers: A valid government-issued ID (such as a passport or national ID card) to prove identity.
Drivers:
Driver’s License: Proof of a valid driver’s license to verify you are legally allowed to drive.
Vehicle Information: Details about the vehicle, such as the make, model, year, and registration number.
Insurance: Proof of valid insurance of the vehicle.
Identity Verification Photos: Such as passports (which may contain identification photos, date of birth, and gender).
Location Data: Your real-time location when using the app for ride-matching (to detect your current location and match you with drivers and passengers nearby for pickup).
Ride Preferences: Pickup and drop-off locations, carpooling schedule (times and days), and other preferences related to rides (e.g., a quiet ride).
Usage Data: Information on how you use the app, including app interaction data, device information, and IP address.
Payment Information: The authorized means of payment are as follows: (e.g. mobile money, M-Pesa, PayPal, or card details).
2. How We Use Your Information
We use the information we collect for the following purposes:
To match you with suitable carpooling partners based on your location and ride preferences.
To ensure the safety of users through identity verification and ride tracking.
To communicate with you about ride status, updates, or important notifications.
To process payments and manage any refunds.
To improve our services and customize your app experience.
To comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
Carpooling Partners: Other users (passengers and drivers) you are matched with for a ride, including your name, phone number, and location for coordination purposes.
Service Providers: Trusted third-party partners that help us operate the app, such as payment processors and cloud storage providers.
Legal Authorities: If required by law, we may share your information with legal or regulatory authorities to comply with legal obligations or respond to valid legal requests.
4. Your Data Rights
As a user of TripHoppa, you have the following rights:
Access: You can request access to the personal data we hold about you.
Correction: You can update or correct any inaccurate information.
Data Deletion: You can delete your personal data at any time without cost or reason if you feel your information is incomplete or misleading. Please refer to the steps under “Data Retention” on how to delete your data.
Data Portability: You can request a copy of your data in a portable format.
Withdraw Consent: You can withdraw your consent to data processing at any time.
To exercise your rights, please fill out the appropriate form in the app.
5. Data Security
We take data security seriously and use industry-standard measures to protect your information. This includes encryption, secure servers, and access control mechanisms. While we do our best to safeguard your data, no system is completely secure, and we cannot guarantee the security of your information.
6. Data Retention
We retain your data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we securely delete it.
Please follow these steps to close your TripHoppa account and delete all associated data through the TripHoppa app:
Download or open the TripHoppa app.
Sign in to your account.
Select the "Profile" bottom navigation tab in the bottom right corner, then select the "Account" tab at the top.
Click on "Close Account," then confirm by clicking "Delete account."
In case you need additional help or have a specific request, fill out the appropriate form or contact us. Our support team will contact you to verify your identity before fulfilling your request.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified via email or through the app if significant changes are made. Please review the policy periodically to stay informed.
8. How to Contact Us
If you have any questions about this Privacy Policy or requests regarding your personal data, please contact us at:
Email: support@triphoppa.com
Phone: Kenya: +254 746 389 580
Address: 1014 Panet St, Ottawa, ON K1Z 6E9, Canada
Website: www.triphoppa.com
Our contact details are also available in the app under the Help & Support section.
TripHoppa Carpooling App - Data Privacy Policy
At TripHoppa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our TripHoppa carpooling app. This policy applies to all users, including both passengers and drivers. To access specific services provided by the Platform, you are required to create an account and become a Member.
1. Information We Collect
We collect personal information that helps us provide a safe and efficient carpooling service. The types of information we may collect include:
Account Information: When you create an account, we collect details like your first and last name, email address, phone number, address, and password.
Personal Details:
Passengers: A valid government-issued ID (such as a passport or national ID card) to prove identity.
Drivers:
Driver’s License: Proof of a valid driver’s license to verify you are legally allowed to drive.
Vehicle Information: Details about the vehicle, such as the make, model, year, and registration number.
Insurance: Proof of valid insurance of the vehicle.
Identity Verification Photos: Such as passports (which may contain identification photos, date of birth, and gender).
Location Data: Your real-time location when using the app for ride-matching (to detect your current location and match you with drivers and passengers nearby for pickup).
Ride Preferences: Pickup and drop-off locations, carpooling schedule (times and days), and other preferences related to rides (e.g., a quiet ride).
Usage Data: Information on how you use the app, including app interaction data, device information, and IP address.
Payment Information: The authorized means of payment are as follows: (e.g. mobile money, M-Pesa, PayPal, or card details).
2. How We Use Your Information
We use the information we collect for the following purposes:
To match you with suitable carpooling partners based on your location and ride preferences.
To ensure the safety of users through identity verification and ride tracking.
To communicate with you about ride status, updates, or important notifications.
To process payments and manage any refunds.
To improve our services and customize your app experience.
To comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
Carpooling Partners: Other users (passengers and drivers) you are matched with for a ride, including your name, phone number, and location for coordination purposes.
Service Providers: Trusted third-party partners that help us operate the app, such as payment processors and cloud storage providers.
Legal Authorities: If required by law, we may share your information with legal or regulatory authorities to comply with legal obligations or respond to valid legal requests.
4. Your Data Rights
As a user of TripHoppa, you have the following rights:
Access: You can request access to the personal data we hold about you.
Correction: You can update or correct any inaccurate information.
Data Deletion: You can delete your personal data at any time without cost or reason if you feel your information is incomplete or misleading. Please refer to the steps under “Data Retention” on how to delete your data.
Data Portability: You can request a copy of your data in a portable format.
Withdraw Consent: You can withdraw your consent to data processing at any time.
To exercise your rights, please fill out the appropriate form in the app.
5. Data Security
We take data security seriously and use industry-standard measures to protect your information. This includes encryption, secure servers, and access control mechanisms. While we do our best to safeguard your data, no system is completely secure, and we cannot guarantee the security of your information.
6. Data Retention
We retain your data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we securely delete it.
Please follow these steps to close your TripHoppa account and delete all associated data through the TripHoppa app:
Download or open the TripHoppa app.
Sign in to your account.
Select the "Profile" bottom navigation tab in the bottom right corner, then select the "Account" tab at the top.
Click on "Close Account," then confirm by clicking "Delete account."
In case you need additional help or have a specific request, fill out the appropriate form or contact us. Our support team will contact you to verify your identity before fulfilling your request.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified via email or through the app if significant changes are made. Please review the policy periodically to stay informed.
8. How to Contact Us
If you have any questions about this Privacy Policy or requests regarding your personal data, please contact us at:
Email: support@triphoppa.com
Phone: Kenya: +254 746 389 580
Address: 1014 Panet St, Ottawa, ON K1Z 6E9, Canada
Website: www.triphoppa.com
Our contact details are also available in the app under the Help & Support section.
TripHoppa Carpooling App - Data Privacy Policy
At TripHoppa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our TripHoppa carpooling app. This policy applies to all users, including both passengers and drivers. To access specific services provided by the Platform, you are required to create an account and become a Member.
1. Information We Collect
We collect personal information that helps us provide a safe and efficient carpooling service. The types of information we may collect include:
Account Information: When you create an account, we collect details like your first and last name, email address, phone number, address, and password.
Personal Details:
Passengers: A valid government-issued ID (such as a passport or national ID card) to prove identity.
Drivers:
Driver’s License: Proof of a valid driver’s license to verify you are legally allowed to drive.
Vehicle Information: Details about the vehicle, such as the make, model, year, and registration number.
Insurance: Proof of valid insurance of the vehicle.
Identity Verification Photos: Such as passports (which may contain identification photos, date of birth, and gender).
Location Data: Your real-time location when using the app for ride-matching (to detect your current location and match you with drivers and passengers nearby for pickup).
Ride Preferences: Pickup and drop-off locations, carpooling schedule (times and days), and other preferences related to rides (e.g., a quiet ride).
Usage Data: Information on how you use the app, including app interaction data, device information, and IP address.
Payment Information: The authorized means of payment are as follows: (e.g. mobile money, M-Pesa, PayPal, or card details).
2. How We Use Your Information
We use the information we collect for the following purposes:
To match you with suitable carpooling partners based on your location and ride preferences.
To ensure the safety of users through identity verification and ride tracking.
To communicate with you about ride status, updates, or important notifications.
To process payments and manage any refunds.
To improve our services and customize your app experience.
To comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
Carpooling Partners: Other users (passengers and drivers) you are matched with for a ride, including your name, phone number, and location for coordination purposes.
Service Providers: Trusted third-party partners that help us operate the app, such as payment processors and cloud storage providers.
Legal Authorities: If required by law, we may share your information with legal or regulatory authorities to comply with legal obligations or respond to valid legal requests.
4. Your Data Rights
As a user of TripHoppa, you have the following rights:
Access: You can request access to the personal data we hold about you.
Correction: You can update or correct any inaccurate information.
Data Deletion: You can delete your personal data at any time without cost or reason if you feel your information is incomplete or misleading. Please refer to the steps under “Data Retention” on how to delete your data.
Data Portability: You can request a copy of your data in a portable format.
Withdraw Consent: You can withdraw your consent to data processing at any time.
To exercise your rights, please fill out the appropriate form in the app.
5. Data Security
We take data security seriously and use industry-standard measures to protect your information. This includes encryption, secure servers, and access control mechanisms. While we do our best to safeguard your data, no system is completely secure, and we cannot guarantee the security of your information.
6. Data Retention
We retain your data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we securely delete it.
Please follow these steps to close your TripHoppa account and delete all associated data through the TripHoppa app:
Download or open the TripHoppa app.
Sign in to your account.
Select the "Profile" bottom navigation tab in the bottom right corner, then select the "Account" tab at the top.
Click on "Close Account," then confirm by clicking "Delete account."
In case you need additional help or have a specific request, fill out the appropriate form or contact us. Our support team will contact you to verify your identity before fulfilling your request.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified via email or through the app if significant changes are made. Please review the policy periodically to stay informed.
8. How to Contact Us
If you have any questions about this Privacy Policy or requests regarding your personal data, please contact us at:
Email: support@triphoppa.com
Phone: Kenya: +254 746 389 580
Address: 1014 Panet St, Ottawa, ON K1Z 6E9, Canada
Website: www.triphoppa.com
Our contact details are also available in the app under the Help & Support section.
support@triphoppa.com
Useful links
Contact-us
Help & support
FAQs
Support
Terms of use
Privacy policy
Download the Mobile App
How it works
support@triphoppa.com
Useful links
Contact-us
Help & support
FAQs
Support
How it works
Terms of use
Privacy policy
Download the Mobile App